Customer Service Specialist

Description:

Position involves providing technical and sales assistance to customers, potential customers and associates in order to maintain established sales activity and generate new sales within corporate guidelines.

- Accept new orders, reorders, or issues- majority of orders are over email

- Assist customers who ordered products with any questions, updates, follow ups

- Assisting customer with installing, operating and commissioning new products and troubleshooting parts/equipment issues over the phone

- Work with the engineering department to ensure communication in meeting customers' needs when issues are escalated.

- Work with production department to coordinate the release of orders, expediting, and checking for parts shortages and coordinating the arrival of purchased parts

- Work with inventory and purchasing departments coordinating the proper allocation and procurement of parts

- Edit orders accurately for input into SAP database and complete necessary documentation

Skills:

Customer Service, order processing, Customer support, sales support, Data Entry, Product Knowledge, microsoft office, sap, order entry

Top Skills Details:

Customer Service,order processing,Customer support,sales support

Additional Skills & Qualifications:

- Customer Service and/or sales support

- Data Entry/Order processing preferred not required

- ERP experience preferred not required

- Microsoft skills

- Attention to detail

- Strong communication skills

- Ability to understand technical ability

Experience Level:

Intermediate Level

Schedule:

The schedule for this role is M-F 8am-5pm --- no overnights and no weekends!!!

THIS ROLE IS ON SITE AND WILL REQUIRE YOU TO COMMUTE TO AND FROM THE BRIDGEPORT, NJ FACILITY.