Customer Service Rep

Seeking a Customer Service Representative to work with a growing home exteriors company!

Hours

9am - 6pm OR 10 am - 7pm

Duties:

- Answer incoming customer experience support concerns including promptly returning messages via phone, text and email

• Make outbound calls to customers to provide updates on installation and service status

• Schedule warranty appointments for the Service Department

• Enter and maintain all customer records and job-related information into CRM Database

• Provide work orders to Service Measure Tech daily

• Audit orders for accuracy after confirmation is uploaded

• Generate and distribute Uninstall reports prior to scheduled meeting

• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution

• Process electronic credit card and check payments

• Support division(s) in Accounts Receivable collections and management

APPLY NOW FOR IMMEDIATE CONSIDERATION!