Customer Service Specialist

Seeking a Customer Service Specialist to work with a growing manufacturing company!

Duties:

- Accept new orders, reorders, or issues

- Handle low volume of calls and assist customers who ordered products with any questions, updates, follow ups

- Assisting customer with installing, operating and commissioning new products and troubleshooting parts/equipment issues over the phone

- Work with the engineering department to ensure communication in meeting customers' needs when issues are escalated.

- Work with production department to coordinate the release of orders, expediting, and checking for parts shortages and coordinating the arrival of purchased parts

- Work with inventory and purchasing departments coordinating the proper allocation and procurement of parts

- Edit orders accurately for input into SAP database and complete necessary documentation

Additional Skills & Qualifications:

- Customer Service and/or sales support

- Data Entry/Order processing preferred not required

- ERP experience preferred not required

- Microsoft skills

- Attention to detail

APPLY NOW for immediate consideration.