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REMOTE Call Center Representative

Aston Carter

Posted Monday, July 17, 2023

Posting ID: JP-003907786

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Buffalo, NY
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One of the largest Fortune 500 Healthcare companies in Buffalo is hiring over 250 customer service representatives. Aston Carter is helping assemble a team of attentive and caring customer service representatives to accept inbound calls and e-mails from employees and their dependents on issues pertaining to their health, dental, vision, life, disability, and other insurance products and services. This is a perfect role for team-oriented customer service professionals from all backgrounds who are eager to work for a great company.

NOTE: This job is REMOTE however you MUST live in the Western New York area to be qualified for this position.

Job Summary:

  • Accept inbound calls and e-mails from employees and their dependents regarding general insurance inquiries
  • Assist with the resetting of login credentials through online portal
  • Respond promptly and handle/resolve consumer inquiries and concerns
  • Keep records of consumer interactions and transactions
  • Record details of inquiries, comments, complaints and actions taken
  • Follow-up and close all customer inquiries and open cases
  • Regularly interface with people (groups and individuals) and communicate within various mediums (E-mail, telephone) 


  • 1-3 years of consistent work history
  • High School Diploma
  • Must be local to Western New York


  • Opportunity to gain valuable experience with a Fortune 500, industry-leading company
  • Fully remote after first day orientation/equipment pickup
  • Inclusive culture and professional development
  • Updated & modern work environment
  • Competitive starting pay ($16.50 PER HOUR)
  • Benefits offered (Medical, Dental, Vision)
  • Gain valuable experience in the healthcare sector

Contact Information

Recruiter: Brandon Engel

Phone: +17169321267


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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