Customer Support Representative
Posting ID: JP-002524236
Customer Support Representatives are responsible for providing a positive customer experience that leads to improved satisfaction and sales. CSR's process transactions accurately and efficiently in a fast-paced environment while simultaneously handling heavy phone volume.
-Respond to customers in a professional and courteous manner to customer inquiries
-Effectively handle customer inquiries and complaints based on established contact and operations standards
-Interpreting customer's issues and questions
-Coordinate with other departments, provide feedback and status reports regarding problem identification and resolutions
-Execute daily orders i.e. Eyerep, Opticom, Email, Phone, and Faxed
-Assist with customer reports i.e. backorder reports, no longer available reports, UPC reports, closeout report/catalog, Customer special pricing report and line sheets
-Liaisons new account set-ups, special pricing, account changes and account verifications between the direct sales division, system department and accounting
-Handle and resolve customer/consumer complaints; determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction; following up to ensure resolution
Additional Skills & Qualifications:
-At least 1-2 years of Customer Service or Sales Support
-Follow up skills
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email firstname.lastname@example.org for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Recruiter: Jason DeSio