Posting ID: JP-002660341
Title: VoIP Technician -- Looking for both Tier 1 and Tier 2
Location: Remote, living within one hour of Portsmouth, NH
Duration: 6 month contract-to-hire
Schedule: Monday - Friday
Pay Rate: $25-35 per hour based on experience
Top 3 Skills:
1) JUNIPER EXPERIENCE
2) Voice experience and network troubleshooting knowledge
3) Helpdesk or Call Center experience
This repair technician will be working in a NOC environment helping with network connectivity for large clients, a majority being on the commercial side. A large part of this role will be customer service, being able to communicate with customers over the phone, they will handle an average of 10-15 calls per day. This repair technician will also be using a homegrown ticketing system, working through tickets, looking to keep the number of tickets in cue under 10. The candidate must have an interest in routing and switching, as a large part of this role will be network troubleshooting.
Additional Skills & Qualifications:
Technical Bachelor's Degree is preferable. CCNA Certification is also preferable. If the candidate has taken classes in NOC or done a networking curriculum while in college, that is a huge plus. Networking knowledge, voice experience, IP understanding, routers, switches, firewalls.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Jean Chambers
Phone: (410) 579-3072