Key Customer Advisor
PSEG
Posted Thursday, September 5, 2024
Posting ID: 1210098800
Secaucus, NJ
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Requisition: 79735
PSEG Company: Public Service Electric & Gas Co.
Salary Range: $ 101,600 - $ 160,900
Incentive: PIP 15%
Work Location Category: Hybrid
PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year.
PSEG offers a unique experience to our more than 12,000 employees - we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.
Job Summary
The Key Customer Advisor is a large industrial and commercial customer facing position directly accountable for relationship growth, customer perception, and the provision of utility services to a portfolio of large customers. Position is available to respond to emergent customer requests 24x7. Portfolio includes large industrial and commercial customers. Position leverages large customer relationships to deliver customer advocacy in support of PSE&G strategic initiatives and regulatory filings. Position serves as a single point of contact for assigned customers and serves as an interface between assigned customers and, meter to cash operating groups, electric and gas operating groups, asset management personnel, legal, regulatory and RES teams. This position provides direct support to electric, gas and customer operating groups during storm events by coordinating communication with large and critical customers.
Position requires strong interpersonal and communication skills to resolve complex large customer issues, proactively manage escalated inquiries and interact effectively with customer and company senior leadership.
Position maintains internal relationships with operating departments to effectively advocate for customers as a trusted energy advisor. Position maintains and applies working knowledge of PSEG Standards for Business Controls and meets management's expectations for effective internal business controls.
Position may home base report and/or report to an alternate company location based upon technical proficiency and operating experience of successful candidate and business needs at any given time. Position supports large customers throughout PSE&G service territory.
Position may require reporting to a company and/or customer site a minimum of twice per week or as operational conditions require.
Job Responsibilities
Job Specific Qualifications
Required:
Desired:
Minimum Years of Experience
7 years of experience
Education
High School
Disclaimer
Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.
PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG's drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.
PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers. This site is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.
If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
ADDITIONAL EEO/AA INFORMATION (Click link below)
Know your Rights: Workplace Discrimination is Illegal
Pay Transparency Nondiscrimination Provision
PSEG Company: Public Service Electric & Gas Co.
Salary Range: $ 101,600 - $ 160,900
Incentive: PIP 15%
Work Location Category: Hybrid
PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year.
PSEG offers a unique experience to our more than 12,000 employees - we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.
Job Summary
The Key Customer Advisor is a large industrial and commercial customer facing position directly accountable for relationship growth, customer perception, and the provision of utility services to a portfolio of large customers. Position is available to respond to emergent customer requests 24x7. Portfolio includes large industrial and commercial customers. Position leverages large customer relationships to deliver customer advocacy in support of PSE&G strategic initiatives and regulatory filings. Position serves as a single point of contact for assigned customers and serves as an interface between assigned customers and, meter to cash operating groups, electric and gas operating groups, asset management personnel, legal, regulatory and RES teams. This position provides direct support to electric, gas and customer operating groups during storm events by coordinating communication with large and critical customers.
Position requires strong interpersonal and communication skills to resolve complex large customer issues, proactively manage escalated inquiries and interact effectively with customer and company senior leadership.
Position maintains internal relationships with operating departments to effectively advocate for customers as a trusted energy advisor. Position maintains and applies working knowledge of PSEG Standards for Business Controls and meets management's expectations for effective internal business controls.
Position may home base report and/or report to an alternate company location based upon technical proficiency and operating experience of successful candidate and business needs at any given time. Position supports large customers throughout PSE&G service territory.
Position may require reporting to a company and/or customer site a minimum of twice per week or as operational conditions require.
Job Responsibilities
- Responsible for interacting with large utility customers to facilitate resolution of rate and billing issues, collection issues, interruptible gas and electric, new construction and upgrade of facilities and other utility-related issues.
- Face-to-face promotion and direct sales of technical products and services.
- Support and promote political and regulatory issues of the utility business.
- Maintain contact and interact with corporate executives, energy service companies, consultant engineers, architects, manufacturer representatives and other third parties to assist Industrial & Commercial (I&C) customers.
- Support administrative and professional development requirements.
- Position is available to respond 24/7 on-call responsibilities throughout the year with Electric and Gas Operations supporting Customer Solutions involvement.
Job Specific Qualifications
Required:
- High school diploma
- At least 7 years' utility operating experience, generation or engineering experience
- Knowledge of Industrial and Commercial account management experience including regulatory and tariff knowledge.
- Must have strong leadership qualities and verbal and written communication skills.
- Ability to be self-directed and work independently
- Must have valid U.S. driver's license and safe driving history
Desired:
- Proficiency with Microsoft Office, SAP, Salesforce
- Certified Energy Manager certification
Minimum Years of Experience
7 years of experience
Education
High School
Disclaimer
Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.
PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG's drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.
PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers. This site is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.
If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
ADDITIONAL EEO/AA INFORMATION (Click link below)
Know your Rights: Workplace Discrimination is Illegal
Pay Transparency Nondiscrimination Provision
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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