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Service Desk Analyst

TEKsystems

06/04/2021

Posting ID: JP-002145654

Full Time
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TEKsystems is looking for a Service Desk technician for one of our best clients in the Charlotte area. The top skills and job description is below.

Description:

Providing IT technical support via phone or chat.

Learn new support technology as required

Perform administrative tasks related to time keeping and misc tasks

Develops a strong understanding of the business and can relate problems to business impacts.

Understands how to triage and prioritize issues and will escalate problems to management.

Maintains a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives.

Responds to alerts or emergency issues within 15 minutes during normal business hours and when on-call.

Processes and handles requests and orders for computer equipment throughout the lifecycle of the equipment.

Performs other duties as assigned.

Skills:

Help desk, Service desk, Office 365, Phone support, active directory, o365, support desk, citrix, windows 10

Top Skills Details:

Help desk,Service desk,Office 365,Phone support

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072

Email: jchambers@careercircle.com

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