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Outlook Support Engineer

TEKsystems

05/26/2021

Posting ID: JP-002133378

Full Time
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Description:

They will assist customers mainly via phone and email. They use a callback model meaning that the engineers are assigned cases, and have at least some time to review issues before calling customers. Primary role is to help customers resolve the issues with Exchange products online (in the Cloud).

The most common case is related to authentication. When users are having issues with authenticating with the exchange server in their Outlook or OWA account. Need experience troubleshooting Authentication.

Common Escalations:

• Assisting customers with Migration to Exchange Online from Exchange 2010 and 2013 as well as Third Party systems.

• Assisting with issues regarding the connectivity of:

o Outlook 2010, 2013

o Third Party applications

o Mobile Devices

• Development of Retention and Archive policies

• Assisting with issues regarding Calendar free / busy information between Office 365 and on premise Exchange 2010 and 2013 solutions

• Troubleshooting connectivity of Hybrid deployments with Office 365 and Exchange 2010 and 2013.

The ideal candidate should have at least 2-4 years of experience with Exchange product in an Enterprise environment.

Looking for someone with Windows Server, Active Directory, Networking and Mobile device technology experience.

This candidate should possess a solid working knowledge of enterprise messaging administrative concepts (installation, disaster recovery process, clustering, failover, database utilities, public folder replication, FSMO role holders, and OWA and Front End/Back End knowledge).

This position will be responsible for delivering timely and high quality incident resolution, break/fix focusing on root cause analysis, prevention, and knowledge transfer.

Work with Technical Account Managers to effectively manage hot-sites including documented action plans and daily status updates for the customer and Microsoft management.

Skills:

Exchange, Windows, Troubleshooting

Top Skills Details:

Exchange, Windows, Troubleshooting

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Tariq Edwards

Phone: +19802336322

Email: taedwards@teksystems.com

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