Technical Support Representative (Help Desk)
Posting ID: JP-002150251
We are hiring 3 additional Help Desk technicians. These are second shift rolls and the time are listed below.
-- 2 Sun-Thurs
-- 1 Tues-Sat
Scope of the job:
The support is 100% Web base Support to customers using the USPS.com web site.
The Help Desk Analyst will only work with the customer through web base technology called Live Chat & Email. They will have No direct / phone communications with the customers.
• The Candidate will apply Help Desk support skills, company policies and procedures in a Tier 1 Help Desk environment providing live chat sessions and email support for products and services on our client’s, the US Postal Service, website.
• The candidate must have a good understanding of the general/technical aspects of a Tier 1 Help Desk.
• He/she will primarily provide end-user assistance via live chat sessions or email that are routine to moderately complex in nature and require basic problem resolution and independent judgment.
• The successful candidate must allocate his/her own time efficiently and will receive general instructions on all work.
2 plus years of T1 Help Desk Support and/or Call Center Support
Must be able to type 45 WPM
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Christopher Cannon