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Desktop Support

TEKsystems

06/10/2021

Posting ID: JP-002161361

Full Time
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Description:

We are looking for a candidate with strong Desktop support experience to join our Tier-2 desktop support team. This person will be responsible for responding to issues involving: analyzing the issue, performing troubleshooting, assessing the problem, determining the severity, elevating the issue to proper team, interacting with the company and providing real-time feedback throughout the resolution process. Duties will include:

• Responsible for the implementation, startup and troubleshooting of proprietary software and hardware.

• Collaborating with management prior to and during rollout of updates, providing training and on the spot assistance to management and associates

• Communicating and coordinating with all levels of management, before, during and after incidents

• Constructed key word and key issue documentation and incident tracking for trending purposes

• Provide daily written updates on status of current tickets, open issues and projects.

This person will help to support the Winston Salem area . This person primarily will be doing desktop, helpdesk, printer and some application troubleshooting. they will travel to other sites in Winston when necessary to fire up network, project work, pc support, printer support, any database experience is a plus.

Skills:

Desktop Support, Network, LAN, Mobile, Troubleshooting

Top Skills Details:

Desktop Support, Network, LAN, Mobile, Troubleshooting

Additional Skills & Qualifications:

customer service, reliability, stability, communication.

Teams

SCCM

Android and Apple phone support

Printers

Laptops

*Large enterprise experience is a plus

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jeremiah Alston

Phone: +13363152580

Email: jalston@teksystems.com

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