Customer Care Representative
Posting ID: JP-002658756
As a Customer Care Representative, you will provide service and support to internal and external customers. This is a pivotal role as you will be the first point of contact for many customers. Therefore, professionalism is key in this high volume and fast paced environment. These resources will be handling 60 - 150 calls that last up to 4 minutes per day.
There are three types of calls they will be receiving.
1. Price quotes and reservations request- this is when customers are calling for a quote that they have or reserve something in their suite
2. Service request – this is when they have equipment on site but not behaving like it should. The customer will call to initiate the service ticket. Eventually the equipment needs repairs.
3. Off-rent call- customer done using the equipment on the project. Logistics built in to get truck out there to pick up the equipment.
A lot of request taking data and documenting what the request are. From here they escalate it up to a different department, “tier 2”, which can be the local branch, accounts receivable/payable, inside sales team, and/or digital team whom handles websites, chats, and emails.
The position is 11:30am-8:00pm with either Wednesday /Sunday off or Thursday/Sunday off. Saturday’s are mandatory and in order to maintain business needs.
Additional Skills & Qualifications:
o High School diploma or equivalent
o 1-2 years Customer Service Experience
o Strong verbal skills and ability to speak clearly and articulate
o Data entry skills-40 wpm
o Excellent time management and efficiency skills
o Excellent organizational skills with heavy attention to detail
o Able to deal with conflict and respond professionally
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About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email firstname.lastname@example.org for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Recruiter: Morgan Starke
Phone: (980) 859-6053