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Program Specialist

Aston Carter

Posted Thursday, July 13, 2023

Posting ID: JP-003902410

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Charlotte, NC
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  • Insurance benefits experience
  • Benefits investigation experience
  • Insurance verification experience
  • Specialty pharmacy experience
  • Healthcare call center experience

Essential Job Duties:

  • Document calls in appropriate tracking systems, and handle/escalate calls per established procedures.
  • Conduct insurance verifications to understand if patient’s prescribed therapy is eligible for coverage.
  • Process patient applications of various complexities, and follow the programs specifications to determine their eligibility. Place follow up calls and respond to enquiries from patients and/or healthcare providers as necessary.
  • Liaise with partner distributors and pharmaceutical manufacturers to request products per the program’s guidelines and track shipments.
  • Coordinate the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate.

All equipment is provided - Must have a quiet work space

Contact Information

Recruiter: Avery Terwilliger

Phone: +15156575489


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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call center
data entry
health insurance
healthcare csr
healthcare industry
medical terminology
customer care