Network Support Analyst - High Point, North Carolina | CareerCircle
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Network Support Analyst



Posting ID: JP-002665681

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High Point, North Carolina
Full Time
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Network Support Specialist serves customers by providing advanced troubleshooting; answering inquiries; resolving problems; fulfilling requests and maintaining database, as well as, exhibits the Articles or Excellence to current, past and potential user base. Quality and efficient handling of Multiple types of customer interactions are expected, including telephone, chat, and email. 70% • Troubleshoots and resolves product issues addressing hardware, software, video, broadband and telephone related issues on Residential, SOHO, and Small Business Accounts. • Learns quickly, retains and recalls product information while handling multiple priorities in a fast paced environment. 15% • Enhances company reputation by actively practicing the Articles or Excellence. • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved issues. • Maintains accurate and timely sales database documentation throughout all phases of the service and sales process. 10% • Gathers data and monitors customer impact as needed for outages and maintenance on network to keep management apprised. • Handles Business Product and Residential Product support and customer service interactions as business need dictates. • Works scheduled shifts that includes nights, weekends, and holidays as business needs dictate. • Delivers priority of first call resolution on all User interactions. 5% • Adherence to regular and predictable attendance and punctuality • Performs other duties as assigned Qualifications • Education: High School Diploma or zero to two years’ experience in related field. Two-year degree or certification in technology • Experience: Language Skills – Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients and other employees of the organization. • Mathematical Ability - Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs. • Reasoning Ability – Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. • Computer Skills - Contact Management Systems, Spreadsheet Software, and Word Processing (Microsoft Office) Software, Data Entry, Payroll systems, and Order Processing Systems.


Help desk, Troubleshooting, Customer service

Top Skills Details:

Help desk,Troubleshooting,Customer service

Additional Skills & Qualifications:

• Key Competencies: Technical Skills– Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; shares expertise with others. • Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. • Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072


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