Posting ID: JP-002659843
Our client is migrating to a new ERP system, they are moving from Manbase to AX. It will involve 15 domestic plants where they are going to be taking out old technology and putting in the new technology and system (green screens, equipment, scanners, etc.). They will do this roll out in 3 waves. They will need resources at each site to assist on the plant floor with scanner support for the plant workers and office staff. They will be provided a tutorial video when they first start of the top questions that may arise that they can help the users through. For instance, not able to log into the scanner, replacing batteries, etc. The resources will be responsible for either assisting the users with their basic scanner issues (if able to address) or escalating to the plant/central hubs (each site with have a hub). Each resource will be responsible for downloading teams onto their phone and leveraging that to communicate/escalate issues to the hub/group chat and their project leader for quick resolution. 1 resource at each site will need to anticipate starting on that Sunday of the kickoff date for the plant they are located at and working 11 days straight. They will start out by unboxing equipment, putting it where it goes, plugging in monitors, keyboards, mice (template to follow) and then handling any issues with handheld barcode scanners. If they cannot handle issues they will be responsible for escalating up to team for proper resolution. There may be some reconfigurations involved but limited with equipment and will be scripted. Those resources will then roll over into scanner support. Each resource will be onsite for 4 weeks. The first week will include a tutorial, script and tour of the plant so they become familiarized with what everything is and means.
They are breaking this down into 3 waves- each wave will go 4 weeks.
Wave 1 is slated for March 20th through April 16th at the following sites
11835 Negate Blvd, Hagerstown, MD 21740 (5 techs)
435 Riverpark Dr, Kansas City, KS 66105 (5 techs)
125 S. 675th Ave, Suite 150, Phoenix, AZ 85043 (5 techs)
Wave 2 is slated for April 17th through May 14th at the following sites
30 Veterans Memorial Dr, Green Island, NY 12183 (5 techs)
9597 Bradford Rd, Avon IN 46123 (5 techs)
850 Jetstream Dr, Orlando, FL 32824 (5 techs)
1201 Hwy 290 West, Brenham TX 77833 (5 techs)
18701 E. 38th Ave, Aurora CO 80011 (5 techs)
1130 Seventh St., Richmond, CA 94801 (5 techs)
Wave 3 is slated for May 15th through June 11th at the following sites
1705 Rockdale Industrial Blvd, Conyers, GA 30012 (5 techs)
1070 Lake Road, Medina, OH 44256 (5 techs)
2650 Rental Car Dr. Irving, TX 75062 (5 techs)
9595 N Virginia St. STE 100 Reno NV (5 techs)
825 Ajax Ave, City Of Industry, CA. 91748 (5 techs)
2626 Willamette Drive NE, Lacey WA 98516 (5 techs)
customer service, technical aptitude, entry level, timely, productive, proactive, professional, troubleshooting
Top Skills Details:
customer service, technical aptitude, entry level, timely, productive ,proactive, professional
Additional Skills & Qualifications:
They will do a super user training session on Thursday or Friday before wave kicks off and which they will pay for hours worked per consultant for training. They expect all to attend that training and it will include tour and crash course on what could happen and layout of plant and things to look out for. Understand from a plant perspective, meet with site manager and 4 hour training. Then start following Monday. 1 resource for each site will be for JR still. 2 of the plants in first wave, Hagerstown and Kansas City running two shifts- have it spaced out 9 hour days and 1 hour lunch. Some may work OT. There will be 3 shifts they put them on, 6am-3/4P, 9A-6p, 6p-1:30am. Phoenix doesn't have a second shift at this time but that can change. Candidates need to be flexible but 8-5PM for all for the first week, possibility to work Saturdays. First week for all plants will be 8-5. Then shifts for Hagerstown and KC will be 1, 2, 2. They are not sure on wave 2 or 3 yet- some will run 2-3 shifts and some wont. Candidates need to be prepared to work different shifts.
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Recruiter: Jean Chambers
Phone: (410) 579-3072