Collections Representative

Description:

• Monitor the firm’s accounts receivable and identify overdue accounts.
• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
• Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
• Resolve customer issues and complaints concerning billing.
• Submit regular reports on the status of unpaid accounts and any repayment progress

Skills:

• Good listening skills
• Communication skills
• Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices
• Negotiating skills
• Patience and stress management
• Problem-solving skills
• Critical thinking skills

Experience Level:

Entry Level