Hiring ASAP - Customer Service Representative

Are you looking for an opportunity with long-term potential? Do you have customer service skills and an interest in customer satisfaction? If the answer to these questions is yes, this position might be the right fit for you! We are actively partnering with one of Nevada’s premier logistics companies for contract to hire Member Advocate Representatives! These positions are currently 100% on site in Reno, NV. If you are interested in hearing more about this job, or other job opportunities available in Reno, please feel free to contact me directly at 925-983-3325.

Working with Aston Carter – you will have access to not only our openings, but the market knowledge & professional experience that comes with nearly a decade of serving Reno professionals & clients. Feel free to inquire regarding resume consultation, interview advice, or general career direction!

Customer Service Representative

Start Date: Every 3 weeks

Pay Rate:  $16/hr Mon-Fri $17/hr for weekend hours & bilingual Spanish speakers

Contract Length: 3 month contract to hire

Worksite Location: Reno, NV 89521

Hours: Mon-Fri 6am-7pm Sat 7am-5pm

40 hours/week, 8 hours a day – must be flexible within this range

Company Information:

This company is a nationwide market leader in providing programs targeted to meet our clients’ needs in niche markets. ADG manages these programs for many high profile companies utilizing our dealer network and unparalleled customer service. ADG is seeking Full Time Employees with a strong work ethic, drive to stay up to date on technologies, is customer service focused and wants to be part of a growing company.

Job Description:

·       Handle incoming calls promptly with tact and courtesy and professionalism at all times.

·       Engage in positive rapport with members.

·       Analyze requirements and resolve, answer, address and members' needs.

·       Resolve member complaints accurately and timely with proper procedures & guidelines.

·       Record information accurately in Call Center's database and/or shared systems as required.

·       Provide feedback to manager(s) with reference to trends, possible problem areas and suggestions to improve overall departmental/company goals.

Qualifications:

Necessary:

High School diploma or GED equivalent

Relevant work experience – can be call center or retail / hospitality if they are professional

Preferred:

1 year of previous experience in a similar customer role

Proficiency in Microsoft tools such as MS Word, MS Excel, MS PowerPoint, MS Outlook and other business systems

Ability to learn and adapt quickly

Ability to exercise good judgment and use own initiative to excel

Ability to follow directions/procedures

Experience with computers, mouse, Windows, Excel

If you or someone you know have any questions about the job posting, feel free to reach out!

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