Medical Call Center Representative

HIRING FOR ONE OF OUR LARGE HEALTHCARE NETWORK CLIENTS ON LONG ISLAND. ON SITE IN MELVILLE, NY

Job Description

Set appointments via inbound/outbound calls from our Call Center. Heavy Call Volume at times

Update patient demographics and pre-register in EPIC, training will be provided

Capture, enter and report data accurately to management

Ensure services are provided in a timely manner

Ensure key performance indicators are met

Report discrepancies and identify areas of improvement to supervisors

Work on special projects and assignments as needed

Additional Skills & Qualifications

Excellent computer and typing skills required

High School degree or equivalent required

Must demonstrate good oral, listening and written communication skills

Ability to multi –task i.e. Manage telephone and computer simultaneously

Ability to work independently or with little supervision

Ability to provide high level of customer service and satisfaction

High attention to detail and excellent organizational skills

Above average ability to analyze, assess and problem solve the needs of the caller

Ability to learn and apply new information/concept in area of responsibility

Must be a team player

Employee Value Proposition (EVP)

Excellent Salary including Medical, Dental, Vision, 401K, Company Life Insurance, Tuition Reimbursement and additional Voluntary Plans. Vacation, Sick and Personal Days.

This is an in-office position; hours are 9:00 am to 5:00 pm - 37.5 hours per week