Customer Care Representative

TEKsystems is seeking a dedicated and customer-focused individual to join our clients team as a Customer Service Representative in Rochester NY. The ideal candidate will be responsible for providing exceptional service to our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and in-person with a focus on creating a positive customer experience.
• Identify and understand customer needs, manage expectations, and prioritize meeting and exceeding those needs.
• Take full ownership of customer issues, problems, and opportunities, ensuring timely and effective resolution.
• Maintain composure and resilience under pressure, handling setbacks and conflicts with optimism and persistence.
• Uphold high standards of professionalism, serving as a role model for ethical conduct and respect for others.
• Manage multiple responsibilities efficiently, staying organized and keeping on top of time-sensitive tasks.
• Communicate clearly and concisely, ensuring customers understand the information provided.

Core Competencies:

• Service Focus: We prioritize creating customer loyalty by continually enhancing the customer experience. You’ll need to identify and understand customer needs, manage expectations, and strive to meet and exceed those needs.
• Accountability: Take responsibility for your performance and own any issues, problems, or opportunities that arise, no matter the source.
• Composure and Resiliency: Handle pressure effectively, stay focused, and remain optimistic and persistent, even in tough situations. Bounce back quickly from setbacks and maintain self-control in the face of challenges.
• Professionalism: Set high standards for yourself and act as a role model for ethical conduct and respect for others. Always conduct yourself in line with accepted moral principles and professional guidelines.
• Time Management: Complete tasks on time while staying responsive to competing demands and shifting priorities. Stay organized and keep on top of important, time-sensitive tasks.
• Communicating: Provide clear, concise, and direct information. Ensure that your message is understood by the receiver and that it serves its intended purpose.

Qualifications:

• High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.
• Proven experience in a customer service role, preferably in the waste management or related industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in using customer service software and Microsoft Office Suite.

Opportunity:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• A supportive and collaborative work environment.

If you are passionate about providing exceptional customer service and meet the qualifications listed above, we encourage you to apply for this exciting opportunity in Rochester NY