Call Center Representative

IMMEDIATE CUSTOMER SERVICE REPRESENTATIVE OPENING

FULL TIME JOB OPPORTUNITY WITH ROOM FOR ADVANCEMENT

Benefits                

Simple IRA (3% match after one year of

employment)           

$350.00 towards health insurance including

dental and vision.

$250.00 towards self-improvement

MONDAY - FRIDAY 830AM-5PM

SCHENECTADY, NY

$20/HR

Qualifications:

• 2 years of call center experience
• Excellent communication skills
• Experience using CRM system
• Microsoft Office proficient

Responsibilities:

- Receiving calls from current and prospective customers and selling and scheduling service appointments.

- Manage multiple customer inquiries seamlessly, and proficiency in using CRM systems to document and follow up on customer interactions efficiently

- Follow up with customers on services performed and notify them of upcoming services

- Updating customer's information in the company database

- Transferring customers to appropriate personnel (technicians, managers, etc.)

- Other administrative duties as needed