Call Center Agent

Description:

Candidates will be taking inbound calls from customers/patients requesting status updates on their prescriptions and orders as well as applications for the program. Patients will be putting in requests to receive free medication from the end client. There is a lengthy process from start to finish to get approved, so patients are constantly calling to get status updates as well as pharmacies to help with payments and rejections that may arise- you will be responsible for providing this information through learned knowledge and troubleshooting. Candidates will be assisting patients in filling out their paperwork as well to submit applications.

Patient Side: Overview of program, getting them signed up, helping them through the process.

Pharmacy Side: helping with rejections and status of medications and payments.

MUST BE AVAILABLE FROM 8AM - 8PM, SHIFT WILL BE ASSIGNED AFTER 3-WEEK TRAINING PERIOD

Some additional duties:

- enter orders, change orders, track shipments, enter customer notes.

- Maintain logs and records

- benefit investigations

- Answer questions regarding coupon and voucher support services

- make some outbound calls to customers, payers, and providers

- follow all HIPPA policies and procedures

Skills:

Customer service, Call center, inbound call, outbound calls, patient service, pharmacy, Customer service call center

Additional Skills & Qualifications:

- High school diploma or GED required

-Ability to work independently AND as a team player

-Detail-oriented.

-Work in a metric-driven environment

Experience Level:

Entry Level

Start Date: Training starts 5/24/2023