Senior System Administrator

Job Description

The Senior System Administrator is responsible for employee management activities at various locations and divisions for a specific client. This role’s primary responsibilities include efficient IT service management and process improvement to IS systems used in client engagement. The ability to communicate clearly, deliver a high level of customer service, execute on project deliverables, and think with the future in mind are key attributes for this role.

Responsibilities

• Provide direct end-user assistance to solve customers’ administrative and technical problems on client-level workstations, end-user devices, peripherals, and applications.
• Troubleshoot and demonstrate problem-solving skills in identification of the root causes of business performance and execution issues by using process and data analysis. Platforms include: Windows, Entra/Azure/Intune, and Engineering or CAD Software.
• Participate in procurement of hardware and software assets for customer and infrastructure projects.
• Oversee ITSM application and ensure support provided is captured within the system in a timely and professional manner; review ticket completion/escalations; provide data and reporting to IT management staff.
• Lead or participate in multiple projects in accordance with project goals.
• Execute supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
• Escalate issues in a timely and appropriate manner to Manager for support, approval, and/or resolution.

Additional Skills & Qualifications

• 2+ years of demonstrated leadership skills managing virtual teams of diverse skill sets.
• 5+ years of IT related experience.
• Ability to provide coaching and mentoring to operational team members in the areas of technical skills & competencies.
• Proven ability to be self-motivated and take initiative under the pressure of demanding timelines.
• Demonstrated skill in critical thinking and problem solving.
• Excellent verbal, written, and interpersonal communication skills at all levels.
• Knowledge of software including Windows, Office, Entra/Azure/Intune, and Engineering or CAD programs.
• Bachelor's Degree in Computer Science, Information Technology, Business, or related field.
• ITIL certification preferred.
• Refcr2023.