Desktop Support Analyst

Description

The Desktop Support Technician is responsible for providing technical assistance to computer users in a healthcare environment. This includes diagnosing and resolving hardware and software issues, installing applications, setting up user accounts, and troubleshooting problems related to desktop computers and peripherals. The technician will act as the first point of contact for users through the help desk system.

Responsibilities/Tasks:

• Identifying the root cause of computer problems related to hardware, software, operating systems, network connectivity, and peripherals.

• Diagnosing and fixing network issues like connectivity problems, DNS errors, and IP conflicts

• Installing and updating applications, drivers, and operating systems on user workstations.

• Creating, modifying, and deleting user accounts, managing access permissions, and resetting passwords.

• Identifying and resolving hardware issues like faulty RAM, hard drive problems, malfunctioning peripherals, and monitor issues.

• Implementing and enforcing security policies on user workstations, including password management and software updates.

• Logging, tracking, and prioritizing user reported issues within a ticketing system (ServiceNow).

• Providing basic computer training to users on new applications or features

• Working with department end users to confirm functionality, verifying everything is correct with department heads.

• Data collection and reporting.

Skills Need:

• Proven experience as a Desktop Technician or similar role.

• Network Troubleshooting Skills

• Experience within an enterprise or corporate setting.

• CompTIA A+ certification or equivalent experience.

• Strong knowledge of Windows operating systems and imaging software.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Attention to detail and strong organizational skills.

• Familiarity with healthcare IT systems and compliance standards is a plus.

Skills

Desktop, Windows 10, Troubleshooting, Customer service, Hardware, desktop software, configuration, Imaging, Deployment, Servicenow, Active directory, Office 365, Application support, Service desk

Top Skills Details

Desktop,Windows 10,Troubleshooting,Customer service,Hardware,desktop software,configuration,Imaging,Deployment

Additional Skills & Qualifications

Responsibilities/Tasks:

• Identifying the root cause of computer problems related to hardware, software, operating systems, network connectivity, and peripherals.

• Diagnosing and fixing network issues like connectivity problems, DNS errors, and IP conflicts

• Installing and updating applications, drivers, and operating systems on user workstations.

• Creating, modifying, and deleting user accounts, managing access permissions, and resetting passwords.

• Identifying and resolving hardware issues like faulty RAM, hard drive problems, malfunctioning peripherals, and monitor issues.

• Implementing and enforcing security policies on user workstations, including password management and software updates.

• Logging, tracking, and prioritizing user reported issues within a ticketing system (ServiceNow).

• Providing basic computer training to users on new applications or features

• Working with department end users to confirm functionality, verifying everything is correct with department heads.

• Data collection and reporting.

Skills Need:

• Proven experience as a Desktop Technician or similar role.

• Network Troubleshooting Skills

• Experience within an enterprise or corporate setting.

• CompTIA A+ certification or equivalent experience.

• Strong knowledge of Windows operating systems and imaging software.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Attention to detail and strong organizational skills.

• Familiarity with healthcare IT systems and compliance standards is a plus.

Experience Level

Intermediate Level