Helpdesk Technician - Cleveland, Ohio | CareerCircle
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Helpdesk Technician



Posting ID: JP-002658971

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Cleveland, Ohio
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Our managed service helpdesk team is bringing in a new class of entry level helpdesk technicians.

We have 35 people on a managed service team, 1 supervisors & 2 team leads. This role will be remote and will continue to be remote even once the company starts going back in office post-covid. These individuals will start together and there will be one-two weeks of "classroom" training (virtually) going over the details of the processes and procedures, technology they will support, etc. They will then start shadowing and then taking phone calls with supervision, coaching, etc.. Once in the role, this team is responsible for password resets and vpn resets, with light technical troubleshooting support of hardware and software. They will be taking 30-50+ calls/tickets per day. This is a fast-paced environment where it is encouraged that you escalate if you cannot resolve under 10 minutes. This role also includes searching the knowledge base (KB articles) and documenting tickets appropriately within ServiceNow. This is a true call-center helpdesk where you will be responsible for providing great customer service throughout the day. Once on the team for a little bit and learning the VPN/Password resets, this person will be trained on first level hardware/software support to add to their knowledge.

This is a contract, but if the opportunity came up where this person could go permanent.

Additional Skills & Qualifications:

-Attendance and reliability

-Customer Service

-Technical minded


-Desire to start an IT career

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072


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