UC Engineer - Columbus, Ohio | CareerCircle
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UC Engineer

TEKsystems

02/21/2022

Posting ID: JP-002660534

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Columbus, Ohio
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Description:

We are in need of 1 Unified Communication Engineer!

Start date ASAP- 3 month contract to hire

This role will be hybrid, mostly remote with some onsite presence needed.

Scope of work:

Job Summary:

The UC Engineer ensures efforts are in alignment with the IT Partner Services to support customer-focused objectives and the IT Vision, a collaborative partner delivering innovative ideas, solutions and services to simplify people’s lives.

As a UC Engineer you ensure maximum availability and functionality for IP Telephony operations. You are responsible for evaluating and implementing VoIP hardware and software as well as developing and implementing a call center technology strategy. Ensuring maximum availability of our communications facilities is your main responsibility.

While achieving availability and performance objectives by providing analysis, design, support, and implementing projects you are sure to be consistent with the company's policy and procedures.

Job Responsibilities:

• Provide superior customer service utilizing a high-touch, customer centric approach focused on collaboration and communication.

• Contribute to a positive team atmosphere.

• Innovate and create value for the customer.

• IP Telephony (Voice over IP) environment to ensure maximum availability and functionality for IP Telephony operations.

• Lead administrator for Cisco Video Conference environment to ensure maximum availability including endpoints.

• Lead administrator of Cisco products: Call Manager, Unity, Presence, UCCX, PCCE

• Lead administrator of Single Wire Informa Cast

• Collaborate with colleagues to support company and departmental goals and objectives

• Assists in the development and maintenance of network communications including work from home or disaster recovery agents

• Document the company’s existing systems architecture and technology portfolio; make recommendations for improvements and/or alternatives

• Assist in the development and deployment of infrastructure solutions for networking, communications and VOIP

• On call rotation as part of the Communication’s Team responsible for phone systems and networks.

REQUIREMENTS:

College diploma or 4-year university degree in the field of Computer Science/Engineering or Information Systems OR equivalent experience. Certifications are recommended.

Experience:

• Minimum of 7+ years of experience in managing and maintaining Cisco Telecom Infrastructure

• In-depth, hands on experience with the following systems

• Cisco Expressway, Cisco Unified Border Element

• Cisco IOS Gateways with Media Gateway Control Protocol (MGCP) and Session Initiation Protocol (SIP)

• Cisco Jabber, Cisco Mobile & Remote Access, Cisco Finesse

• Voip, Cisco voice, Architecture, Unified communications, Cisco call manager, Contact Center, ucce, Design, Cisco

• Knowledge of network and PC operating systems, including Cisco IOS, Linux, Microsoft and VMware.

• Proven experience in systems and network configuration, development, and implementation.

• Hands-on experience with scripting languages and automation.

• Additional Job Description

Additional Job Description

Key Skills/Competencies:

• Analytical, conceptual, and problem-solving abilities

• Strong written and oral communication skills

• Architecture and technical support documentation skills

• Strong interpersonal and consultative skills

• Ability to conduct research into emerging technologies and trends, standards, and products as required

• Ability to present ideas in user-friendly language

• Ability to execute tasks in a high-pressure environment

• Training end users on how to use the technologies

• Experience working in a team-oriented, collaborative environment

The following certifications are strongly preferred:

• CCNA

The following certifications are a plus:

• CCNA Voice

Skills:

Call Manager, Cisco Unity, UCCX, VOIP, Cisco IOS Gateways, Cisco Mobile

Top Skills Details:

Call Manager,Cisco Unity,UCCX,VOIP,Cisco IOS Gateways,Cisco Mobile

Additional Skills & Qualifications:

• Provide superior customer service utilizing a high-touch, customer centric approach focused on collaboration and communication.

• Contribute to a positive team atmosphere.

• Innovate and create value for the customer.

• IP Telephony (Voice over IP) environment to ensure maximum availability and functionality for IP Telephony operations.

• Lead administrator for Cisco Video Conference environment to ensure maximum availability including endpoints.

• Lead administrator of Cisco products: Call Manager, Unity, Presence, UCCX, PCCE

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072

Email: jchambers@careercircle.com

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