Sr Service Designer/ Strategist - Remote | CareerCircle
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Sr Service Designer/ Strategist

TEKsystems

02/23/2022

Posting ID: JP-002665604

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Remote
Full Time
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Candidates can sit 100% remote

Description:

Transformation Service Designer

Seeking a design leader who is passionate about creating experiences that improve lives and strengthen communities. As a Transformation Service Designer, you will lead strategic service design activities to support aspirations to reinvent and transform the bank in a meaningful way.

In this role, you will be a part of a core group of experts selected for their exceptional collaboration

skills, strategic thought process, subject matter expertise, and passion for influencing customer and

colleague experiences.

We’re looking for someone empathetic, smart, passionate, fun, energized, and generally awesome towork with. If you’re curious, often ask “why,” enjoy a challenge, and want to organize experience designefforts that help people, we want to meet you.

OVERVIEW

In this role, you will lead activities to define the ideal customer experience to inform company's

strategy for product and service areas. Activities include but are not limited to:

• Facilitating conversations with stakeholders to identify how people, processes, and technology

are contributing to the customer’s experience; Together you will gather information, share

insights, build empathy, generate ideas, and create alignment

• Collecting and organizing data from a variety of sources to understand and visualize workflow

across the banking ecosystem

• Identifying and articulating insights that provide opportunity for new and differentiated

experiences

• Creating tools and frameworks necessary to assess its service ecosystem and

uncover opportunities within it

• Collaborating with a cross-functional team of designers and experts to translate opportunities

into transformational solutions

• Communicating key experience design criteria to design teams and assisting in the transition

from strategic concept to solution design and implementation

Qualifications:

• Expertise in service design or experience design strategy with a track record of translating

insights into new and differentiating experiences

• Experience creating visual frameworks like journey maps, service blueprints, ecosystem maps,

etc., that help bring clarity to complex challenges within an ecosystem and drive decisionmaking.

• Ability to scope, plan, and facilitate qualitative research and synthesize secondary research

sources to fill important knowledge gaps

Internal Use

• Experience leading complex strategic initiatives in a collaborative, cross-functional environment

• Ability to consider the big picture while diving in to capture necessary details

• Creative storytelling abilities to connect the current experience and to a vision for

improvements that meets both user and business needs

• Lead collaborative workshops with cross-functional teams using human-centered and design

thinking methodologies

• Passion for customer-centric design and complex problem solving

Additional Skills & Qualifications:

• Bachelor's degree in Industrial Design, Human-Computer Interaction, Human-factors

Engineering, Cognitive Psychology or equivalent related experience

• Minimum 10 years of experience in the field of design

• Must have experience in the field of service design, design strategy and leading large-scale

projects

• Demonstrating a mature ability to independently prioritize and manage time in a fast-paced

environment

• Ability to create executive-level communications and stories that help educate and guide senior level stakeholder

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072

Email: jchambers@careercircle.com

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