Deskside Tech - Lima, Ohio | CareerCircle
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Deskside Tech

TEKsystems

02/21/2022

Posting ID: JP-002661297

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Lima, Ohio
Full Time
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Job Description• Provide high level of customer service

• Provide phone and deskside support to end users across the site

• Utilize the SNOW ticket tracking system to categorize, prioritize and escalate issues as necessary

• Take ownership of issue\request through resolution or escalation

• Analyze hardware and software problems, perform trouble shooting per approved procedures, identify alternative solutions and take appropriate corrective action

• Perform hardware and software setup, configuration, and testing per current standards and approved procedures Help create and maintain system support documentation

• Perform various audit responsibilities as needed – meeting rooms, equipment storage areas, etc.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072

Email: jchambers@careercircle.com

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