Customer Service Representative - Bilingual

A growing Mortgage Lender/Private Equity firm in the Tigard, OR area is hiring Bilingual Customer Service Representatives to join the team for great long term opportunities!

Responsibilities:

• Maintain a high level of borrower satisfaction and seek to provide win-win solutions.
• Use your excellent verbal and written communication skills during all interactions with borrowers while keeping exceptional account documentation standards.
• Have a solid knowledge of best-in class mortgage servicing practices, regulatory requirements, and procedures – yes, we will train you on this!
• Multi-task! You will be working with multiple applications, use active listening skills, and document detailed call notes while assisting our borrowers.
• The office is Pet Friendly, and offers free lunch!

Qualifications:

• High School diploma or GED is required.
• 1+ years of demonstrated experience in customer service in an office environment and ideally in a call center.
• Proficiency in Microsoft Office Suite including Excel
• Strong verbal, listening and written communication skills.
• Strong conflict resolution with exceptional attention to detail
• Bilingual Spanish required

**If Interested: 

Contact Derek at either Dmautz @astoncarter.com or 503-403-4311. If I don't answer just leave a detailed message and I will get back to you as soon as possible.