Collections Representative (Onsite In Tigard, OR)

Job Description:

Within this role you will partner with borrowers to determine their ability to qualify for alternative payment programs and help with inquiries on account status, management and other requests.

Responsibilities:

• Maintain a high level of borrower satisfaction and seek to provide win-win solutions.
• Use your excellent verbal and written communication skills during all interactions with borrowers while keeping exceptional account documentation standards.
• Have a solid knowledge of best-in class mortgage servicing practices, regulatory requirements, and procedures – yes, we will train you on this!
• Multi-task! You will be working with multiple applications, use active listening skills, and document detailed call notes while assisting our borrowers.

Skills & Qualifications:

• 1+ years of demonstrated experience in customer service in an office environment and ideally in a call center.
• Proficiency in Microsoft Office Suite including Excel
• Strong verbal, listening and written communication skills.
• Strong conflict resolution with exceptional attention to detail
• Bilingual English/Spanish skills preferred, but not required
• Ability to work extended hours as needed

For more information contact Morgan at (503) 403-4313 or mbullock @astoncarter.com