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Bilingual Collections Customer Service Rep

Aston Carter

Posted Tuesday, July 11, 2023

Posting ID: JP-003896845

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Tigard, OR
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Currently seeking a Bilingual Collections/Customer Service Rep to join the team at a financial compnay in Tigard, OR!

Job Description:

  • Within this role you will partner with borrowers to determine their ability to qualify for alternative payment programs and help with inquiries on account status, management and other requests.
  • We do not have call metrics and do not have handle times; we care about the customer service we provide to our customers and providing a great workspace for the collections team.
  • Maintain a high level of borrower satisfaction and seek to provide win-win solutions.
  • Use your excellent verbal and written communication skills during all interactions with borrowers while keeping exceptional account documentation standards.

Skills & Qualifications:

• 1+ years of demonstrated experience in customer service in an office environment and ideally in a call center.

• Proficiency in Microsoft Office Suite.

• Strong verbal, listening and written communication skills.

• Strong conflict resolution with exceptional attention to detail.

• Bilingual English/Spanish skills required.

Contact Information

Recruiter: Deva Guy

Phone: (503) 403-1882


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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call center
customer service call center
customer service oriented
customer service
customer support
data entry
financial services
inbound call
microsoft office