Order Management Specialist
Posting ID: JP-002662127
Answer phones: forward to responsible function, or respond to basic inquiries
Monitor general e-mailboxes for orders and inquiries
Order entry and processing, including order confirmations and shipping notifications
Packing, labeling, and shipping of orders; set up shipments in UPS, FedEx, and DHL, Freight Forwarders
Monitor levels of office supplies and packing materials alerting management to refill needs.
Process customer returns and complaints
Process sample requests and support sales management in sample follow up as requested
Respond to inquiries for price and availability for standard products; prepare non-standard quotes for management approval
Long term goal to manage inventory supply
Will be trained to use inventory management software
Adjusting and assembly of lenses as needed
Support other areas of business operations as needed such as Marketing, productions of special products.
Other support tasks as needed by management
Ms office suite, data entry, customer service
Additional Skills & Qualifications:
• Previous customer service or customer interaction experience
• Previous sales experience a plus
• Previous quoting experience in any industry a plus
• Previous shipping logistics experience a plus
• Good organizational skills
• Ability to lift thirty pounds
• Detail oriented and methodical
• Personal commitment to provide excellent customer service
• Computer skills including use of the Microsoft Office suite and the ability to learn new applications are also essential.
• Excellent written and verbal communication skills
• Minimum of a High School diploma
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email firstname.lastname@example.org for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Recruiter: Matthew Jordan