Sales and Operations Planning Manager

Job Description

The Demand Planning Specialist II is responsible for two main functions: forecasting and inventory planning. The planner will develop an end-to-end forecast by identifying key inputs and drivers through collaboration with Marketing, Sales, Project Management, and other departments. This forecast will drive all aspects of the inventory plan, including fill rate analysis, inventory health, and product transition, which the planner will monitor and act upon daily.

Job Duties and Responsibilities

• Create a demand forecast based on historical usage, factoring in inputs from Sales, Marketing, Finance, Demand Analysts, and Product Life Cycle Analysts. Consider recurring customer demand, outlier demand, seasonality, promotions, and other market conditions that affect the sales plan.
• Based on the demand plan and inventory planning parameters, create the supply forecast, considering key factors such as product transitions, demo room, and other non-warehouse inventory.
• Work directly with major account teams to assist in phased deployment plans and configuration requirements to meet and exceed customer expectations.
• Drive S&OP meetings locally in the monthly demand review and product management review, and globally in Production Sales and Inventory (PSI) and S&OP.
• Responsible for overall inventory levels at a national level, working with the deployment team to achieve location inventory targets.
• Run daily monitoring reports to ensure the plan, forecast, inventory levels, fill rates, and requirements all meet expected targets. Execute root cause analysis and develop action plans to address misses and implement process changes as necessary.
• Work with manufacturing to develop and execute inventory recovery plans with the deployment planners.
• Review and create action plans for slow and non-moving items. Execute root cause analysis to understand unhealthy inventory and recommend process changes to avoid future issues.
• Collaborate with the Product Life Cycle Analyst to review transitioning, End Of Life (EOL), and obsolete items, and lead the development of plans that achieve business goals.
• Provide input on expected monthly/daily cash spend, risk inventory, demand/supply plan, and other ad hoc requests.
• Review daily/weekly/monthly processes and drive continuous improvements, leveraging process improvement, IT, or cross-functional support to achieve desired goals.
• Provide guidance to the marketing team on various item issues, particularly focus/non-focus, configurations, and product knowledge.

Qualifications (Education, Experience, and Certifications)

• Four-year college degree
• Seven years of experience in demand planning using statistical forecasting tools

Knowledge, Skills, and Abilities

• Strong collaborator with the ability to influence and negotiate
• Ability to adapt to changing business conditions and processes
• Strong time management and prioritization skills
• Advanced understanding of demand planning software applications (Knowledge of Kinaxis Rapid Response is a plus)
• Experience with Six Sigma and Lean principles
• Strong problem-solving skills and action-oriented
• Intermediate to advanced user of MS Excel and Access
• Intermediate user of other MS Office applications
• Six Sigma or APICS certification is a plus
• Oracle knowledge is a plus

Working Conditions, Mental, and Physical Demands

• Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
• Requires internal contact within the department and with other corporate personnel, and external contact with customers, agencies, vendors, etc., and the general public
• Work assignments are diversified, using past precedent to resolve work problems. New alternatives may be developed to resolve problems.
• Modest physical effort is required. The work involves walking, standing, bending, reaching, lifting, or carrying objects that typically weigh less than 20 lbs. (e.g., papers, books, files, and small parts)
• Requires moderate dexterity for regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination)

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.