German And English Speaking Service Success Advocate

We are seeking compassionate and tech-savvy healthcare customer service representatives to join our team! This role includes conducting check-in calls via Zoom, responding to tickets from the queue, and cross-training when needed. The ideal candidate will have 1+ years of healthcare/insurance verification/customer service experience, excellent communication skills, and a passion for helping others. 

Qualifications:

- 1+ years of customer service experience via phone and email (healthcare or insurance verification experience preferred)

- Excellent written and verbal communication skills.

- Highly empathetic with a passion for helping others.

- Tech-savvy, with the ability to learn and navigate various systems confidently and effectively.

- Must be bilingual in Dutch, French, or German

Why Join Us?

- Join a small but mighty team of 10.

- Opportunities for cross-training and skill development in other departments.

- Leadership advancement potential into Team Lead or Coach roles.

- Join companys mission in making mental health care accessible and supportive for therapists and members alike.

Must be available 7 days/week from 6:00AM-4:00PM ET. You will be placed on a set schedule and based on business needs, and your schedule could shift. You should plan on a 5-day, 40-hour work week but be available within these parameters.

o  Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health Spending Account (HSA) 

§  Transportation benefits 

§  Employee Assistance Program 

§  Time Off/Leave (PTO, Vacation or Sick Leave) 

#prioritywest