Call Center Representative - Harrisburg, Pennsylvania | CareerCircle
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Call Center Representative

Aston Carter

02/21/2022

Posting ID: JP-002660512

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Harrisburg, Pennsylvania
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Description:

This position is responsible for answering incoming phone calls from existing customers regarding account information and offering information to potential customers. Job Duties include: Taking new applications and processing payments via phone, documenting customer concerns and problems, updating and changing account holder information, basic data entry and follow up mail & email correspondence.

You have an opportunity to join a local leader in transit technology that is excited to welcome you aboard their growing Customer Service team. Since 1939, our award-winning organization has grown to become a leading service provider for government agencies and transportation department across the U.S.

• Performs account maintenance, including account changes, adjustments, and statement requests

• Accurately explains the terms/conditions and policies/procedures relating to the account

• Prepares reports including CSR Daily Activity report and cash out report

Demonstrating your ability to proactively address customer requests and explain terms and condition you will quickly become a top performing member of our team with opportunities to become a CSR II or CSR III. Your colleagues here enjoy access to…

Flexible hours – Select from multiple shifts that prioritize your work/life balance

Top Company – Our annual awards showcase accolades like “Advanced Technology Program of 2020”

Additional Skills & Qualifications:

Must Haves: 1. Proficient Data Entry and Computer Literacy 2. Positive demeanor and customer Service Skills 3.Strong attendance history and reliable transportation 4. HS Diploma or GED Nice to Haves: 1. Analytical Sills, 2. Call Center Experience

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Contact Information

Recruiter: Casey Miller

Phone: +17173959970

Email: casmiller@astoncarter.com

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