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Call Center Representative
Posted Friday, July 14, 2023
Posting ID: JP-003904734
This position is responsible for answering incoming phone calls from existing customers regarding account information and offering information to potential customers.
Job Duties include: Taking new applications and processing payments via phone, documenting customer concerns and problems, updating and changing account holder information, basic data entry and follow up mail & email correspondence.
You have an opportunity to join a local leader in transit technology that is excited to welcome you aboard their growing Customer Service team. Since 1939, our award-winning organization has grown to become a leading service provider for government agencies and transportation department across the U.S.
• Performs account maintenance, including account changes, adjustments, and statement requests
• Accurately explains the terms/conditions and policies/procedures relating to the account
• Prepares reports including CSR Daily Activity report and cash out report
Demonstrating your ability to proactively address customer requests and explain terms and condition you will quickly become a top performing member of our team with opportunities to become a CSR II or CSR III.
Position offers Monday-Friday day shift hours paying $16/hr. In the role you will also enjoy 6 major paid holidays, accrual of PTO, and opportunity to sign up for subsidized healthcare benefits.
customer service, data entry, call center, inbound and outbound calls, ms office suite
Top Skills Details:
customer service,data entry,call center,inbound and outbound calls,ms office suite
Additional Skills & Qualifications:
Must Haves: 1. Proficient Data Entry and Computer Literacy 2. Positive demeanor and customer Service Skills 3.Strong attendance history and reliable transportation 4. HS Diploma or GED Nice to Haves: 1. Analytical Sills, 2. Call Center Experience
The schedule for this role is M-F 8am-4:30pm OR 8:30am-5pm OR 9am-5:30pm OR 9:30am-6pm --- no overnights and no weekends!!!
THIS ROLE IS ON SITE AND WILL REQUIRE YOU TO COMMUTE TO AND FROM THE HARRISBURG, PA FACILITY