Posting ID: JP-002664010
Analyzes equipment failures to determine cause and recommends corrective action. May advise or assist in effecting design changes to improve equipment efficiency and/or reduce operational associated costs. Establishes and implements equipment calibration program, maintains performance and maintenance records of equipment. Provide technical support analysis to field service staff on an as needed basis.
-Resolves customer concerns and complaints through accurate and timely investigation, assist Depot on development of corrective action solutions.
-Communicates with Supervisor, Manager or Sales Representative regarding potential customer concerns.
-Generate and analyze post market feedback reports to determine equipment performance and identify trends.
-Ensures customer complaint records are accurately completed to meet compliance and business metric indicators.
-Complies with all business processes, quality standards and recommends process improvement as applicable including use of Oracle and Agile application.
-Consistent achievement of defined customer satisfaction metrics.
-Participate in cross functional projects as required.
-Participates in multiple equipment platform training in order to gain a solid working knowledge to accurately respond to customer complaints and escalating needs accordingly.
-Responsible to manage field service returned parts inventory.
-Communicates with Supervisor and Manager or Sales Representative regarding potential customer concerns.
-May assists with new hire training as directed by Supervisor or Manager.
Additional Skills & Qualifications:
Associate's degree in Electronics or equivalent
2+ years of experience
Medical equipment experience preferred
Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent promotes consultant care and engagement through experiences that enable continuous development. Our people are the difference. Actalent is an operating company of Allegis Group, the global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Gabrielle Shannon