Desktop Support Technician
Posting ID: JP-002662723
The desktop support technician’s role is to provide 2nd level support to all company users across all sites. This role will be responsible for the support and maintenance of computer systems, desktops, laptops, mobile devices and peripherals within the organization so that end users can accomplish business tasks. This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and software to ensure optimal performance. The desktop support technician will troubleshoot problem areas (in person, by telephone or via email) in a timely and accurate fashion, and provide end user assistance where required while following all guidelines and expectations set by the IT Support Manager. The desktop support technician is also responsible for receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations.
windows, ms office suite, Mac OS, Google Workspace, Zoom video, Zoom Phone, active directory, laptop imaging, zendesk
Top Skills Details:
windows,ms office suite,Mac OS,Google Workspace,Zoom video,Zoom Phone,active directory,laptop imaging,zendesk
Additional Skills & Qualifications:
• Troubleshoot requests escalated by level one support technicians • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, mobile devices and related hardware and software in order to deliver required desktop service levels. • Collaborate with other IT teams to troubleshoot network connectivity, infrastructure or windows administration issues. • Accurately log incidents in our IT ticketing system following ITIL best practices • Maintain an accurate inventory of all IT related equipment • If necessary, liaise with third-party vendors to resolve complex issues • Remediate threats to the desktop environment (i.e. virus, spyware, malware, etc.). • Works on special projects and other duties as required helping to promote department’s success. Position Requirements: 1. Essential Skills/Experience: • College diploma or university degree in the field of computer science or related fields or equivalent knowledge and/or 4 - 6 years’ work experience. • Advanced knowledge and experience with Microsoft Windows OS, Microsoft Office applications, Google workplace, Google productivity suite, iOS, Android, MFA, AD, Zoom, Slack • MAC OS experience is a MUST • Experience in working in an ITIL structured environment and understanding of general ITIL best practices • Basic understanding of Wired and Wireless Networking concepts, general troubleshooting steps, and network tools (Ping, Traceroute, etc.) • Strong customer service orientation • Strong interpersonal, written, and oral communication skills. • Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations. • Ability to present ideas in a user-friendly language. • Highly self-motivated and self-directed. • Proven analytical and problem-solving abilities. • Experience working in a team-oriented, collaborative environment. • Knowledge of Broadcast IT Systems, including Digital Audio Delivery Systems, Burli, VoxPro, Adobe Audition, Wide Orb
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Jean Chambers
Phone: (410) 579-3072