Desktop Support Technician
Posting ID: JP-002659359
Responsibilities: • Manages and maintains desktop systems and peripheral systems as assigned, including IMAC tickets, patching, troubleshooting, and design • Addresses tickets, provides incident response, and triages, including after-hours support when tasked • Develops and maintains desktop documentation to include build, standards, CMDB information, and disaster recovery documentation • Liaises with other teams for issue resolution • Communicates status to users and update ticket information • Liaises with vendors, clients, and other teams for any required troubleshooting and/or support of projects • Assesses end user disposition for escalation • Escalates tickets appropriately • Supports the technical needs of employees and clients, as they relate to computer based systems • Installs and supports desktop/notebook/tablet computers and printers in a Microsoft network environment • Performs individual and departmental moves • Supports a variety of pre-packaged and internally developed software applications, as well as third party software specific to the financial services industry • Hardware and software to be supported includes, but is not limited to: • Intel-based PCs and notebook computers running on a Microsoft network. • HP and Xerox laser printers. • Windows 7 and Windows 10 desktop operating systems. • Wireless Internet (Wi-Fi). • Thin client computing at the desktop using thin client terminals and Windows Terminal Services. • Virtual desktop infrastructure (VDI) running on a Microsoft platform • MS Office Suite and other pre-packaged applications • Internet Explorer and Edge • Outlook e-mail • Assists in meeting department goals for response time and first-call resolution; proactively explores options and makes recommendations for improving response time, quality of services, etc.
helpdesk, windows, troubleshoot, Troubleshooting, Service desk, Technical support
Top Skills Details:
helpdesk,windows,troubleshoot,Troubleshooting,Service desk,Technical support
Additional Skills & Qualifications:
• Bachelor’s degree in related field required • 1 to 3 years of relevant experience required • Primary focus is on daily deliverable of routine and defined outputs, while at the same time developing knowledge of the broader context in which the work is being performed • Possesses basic troubleshooting and analytics skills • Strong communication skills with the ability to support colleagues of all levels
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Jean Chambers
Phone: (410) 579-3072