Operations Support Admin

Description:

The Operations Support Admin prepares reports and other documentation associated with the operations services of the company. This position will perform administrative and clerical support functions for a few different departments. Job Duties • Create, manage and research exception reports from SAP • Request product delivery/shipment creation and management from logistics department • Take incoming calls from drivers or customers regarding delivery exceptions • Coordinate and assist with UPS and customer pick up orders • Interact daily with a variety of personnel and customers including drivers, warehouse personnel, customer care and administrative reps, sales consultants, vendors and various management/corporate level positions • Schedule inbound and outbound appointments (Ex. Home Depot appointments) • Assist the business unit manager with special projects and perform analysis of departmental reports as requested • Management of facility inventory including receipt and other appropriate goods movements • Rescheduling, redating and reprocessing of outbound deliveries • Inventory prep which includes but is not limited to processing and reconciliation of inventory reports prior to inventory date, inventory team member on day of inventory • Process and manage daily return/exception paperwork from all KB DC/Crossdocks • Oversee daily delivery due notes and vendor backorder reports communicating to internal and external customers as needed to ensure total customer satisfaction • Process delivery exceptions daily ensuring inventory is affected accurately in SAP and the recovery timeline is communicated to the external customer • Review for accuracy and prepare invoices for payment • Be willing to work overtime. • Follow all company policies and procedures • Comply with all company safety policies, procedures, rules, and guidelines. • Comply with all elements of the Core Values and use the Quality System, including ISO procedures, ISO measurements, corrective and preventative actions, the customer complaint policy, and best practices to achieve continuous process improvements and ensure total customer satisfaction. • Maintain a positive work environment by behaving and communicating in a professional, courteous, respectful, ethical manner with customers, clients, co-workers, and supervisors. Monday - Friday Training: 5:00am - 1:30pm (training lasts around 2 months) Long Term Shift (after training): 12:00pm - 8:30pm Dress code: business casual (jeans are okay)

Skills:

Administrative support, Microsoft office, sap, erp

Top Skills Details:

Administrative support,Microsoft office

Additional Skills & Qualifications:

2+ years administrative experience Experience utilizing a company software or ERP system Will not consider industries that do not relate at all - medical, insurance, retail, etc. Looking for manufacturing/warehousing, utilities, construction field, etc.

Experience Level:

Intermediate Level