Close Icon
CareerCircle Logo


Job Search & More

Search for and find Account Support Product Specialist jobs and CareerCircle jobs at
CareerCircle jobs, learn more at

Account Support Product Specialist


Posted Monday, October 30, 2023

×Not Interested
Save Job
Full-Time Contract
Facebook iconTwitter iconLinkedin icon

Job Description:
As a Product Specialist I – Contractor agent, you will play an important role in delivering a positive experience that unlocks every tax advantage for our customers by leveraging your customer service and technical expertise along with your exceptional communication and interpersonal skills.

  • Overall support of the company products through phone, email, and chat, providing a positive customer experience.
  • The scope of product (technical) support includes navigation, connectivity, compatibility, usability and general product knowledge.
  • Provide product and service information.
  • Take ownership of customer’s communications to work directly with a specific customer.
  • Route customers to the appropriate communication method (phone call, private message, and direct message).
  • Perform duties and responsibilities to meet KPIs.
  • Handle three (3) customers’ chats simultaneously.
  • Recommend responses for the knowledge database and send them to lead for review/creation.
  • Promote teamwork and foster collaboration.
  • Convey a professional and positive image internally and externally.
  • Ability to operate multiple system applications and screens at the same time.
  • Capability of utilizing resources provided for quick issue resolution.
  • Troubleshoot and resolve customer inquiries utilizing defined processes and procedures.
  • Use the equipment and applications provided to interact with customers.
  • Other job duties as defined



  • Knowledge and work experience with browser-based applications is a plus.
  • Experience with online tax software - preferred.
  • Exceptional communication and interpersonal skills are essential.
  • Call Center experience - preferred.
  • Strong troubleshooting and problem-solving skills
  • 2+ years of experience with Internet browsers & Microsoft Window’s operating systems – preferred.
  • Ability to work effectively within a team environment to accomplish goals.
  • Ability to work well under pressure and meet deadlines with minimal direction.
  • Excellent written and verbal communication skills
  • Positive attitude
  • Detail oriented
  • Strong organizational/time management skills and multitasking abilities.
  • Typing skills – 30+ WPM – preferred


  • Reliable, private, dedicated, high-speed, hardwired internet connection
  • Minimum download speed: Minimum 50 MB download speed
  • Minimum upload speed: Minimum 5 MB upload speed
  • DSL, Cable, Fiber ONLY (the device can be connected via Wi-Fi, but no Wi-Fi or
    satellite-based service

Top Skills Details:

  • Phone/Email Support
  • Customer Service
  • Technical Aptitude

Pay Rate: $15 an hour
Contract Length: 5 Months

Contact Information

Recruiter: Daniel Pugh

Phone: (410) 579-3072


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Tag icon for RemoteRemote