Customer Service Representative

This position will be handling inbound calls around Open Enrollment for a variety of clients. The candidate will be responsible for performing customer service and answering questions around their benefits. The candidate should expect to spend the majority of their day on the phone. This person will be troubleshooting benefits questions mostly around flexible spending, HSA, HRA. The right candidate must be confident in being able to describe to people the laws of these accounts, how they are funded, how they renew,etc.

Additional Skills & Qualifications

Must Have:

- 1+ years of call center experience
- High school diploma or equivalent
- Typing speed of 40 WPM or higher
-Internet speed must be Broadband 30+ Mbps down, 10+ Mbps up with a cable connection

Nice:

- 1+ years of professional experience utilizing multiple computer programs/databases
- Any insurance experience/knowledge of flexible spending

Work Environment

This a WFH opportunity that we will be providing the assets for. Candidates will need to be a in a quiet space where they can hardwire into their router. Candidates will have training on camera for the first two weeks and then 2 weeks of nesting/mentoring prior to them taking calls on their own.

Training - 8:30am-5pm (classroom for 2 weeks and then moved to your assigned shift)

Shifts - will vary between a 7am start time and a 10:30am start time and will go for 8 hours (half-hour lunch).