Remote IT Support/Product Specialist

CareerCircle is posting on behalf of a Google Employer Consortium Member. 

Job Description:

• Remote role
• ~ $16/hour
• Contract position 

The ideal candidate:

• Google IT Support Certificate Graduate
• Strong customer service skills and/or experience working in a call center environment

A day in the life of the TaxAct Product Specialist – Account support:

• 80% if the day is password resets
• How to reset
• Microsoft authenticate – 2 factor
• Find username
• Need to recover my account
• 10% of the day is navigation of the SOFTWARE product
• Helping the consumer find menus
• How to print
• Browser issues
• 10% is helping with rejections using Microsoft authentication

Major Responsibilities:

• Assist and follow up on technical help tickets submitted via phone, email, and chat support
• Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
• Independently investigate and implement solutions to technical issues
• Deliver IT support for operating systems, productivity software, and a variety of other applications used internally

Requirements:

• Customer Service Experience and ability to work in fast paced environments
• Excellent problem-solving skills
• Connectivity Problems experience highly desired
• Adeptness in Email Correspondence
• Comprehensive knowledge of Call Center Customer Service
• General familiarity with Network Troubleshooting
• Demonstrated knowledge of Basic Troubleshooting
• Connectivity experience
• Deep understanding of Internet Browsers
• Multi-browsers experience preferred
• Background in user administration and bug fixing in a client server environment
• Understanding of basic networking concepts
• Background in installing and configuring operating systems, networked and local printers, and business applications