Remote Customer Service Representative

Description: If you have worked for Assurant taking inbound calls please apply! Fantastic 100% Remote Career Opportunity! $17.00 An Hour. MUST HAVE:

2+ Years of call center experience in most recent role to even be considered!

-Financial services call center experience within banking, mortgage, Health insurance, etc.

PLEASE READ DESCRIPTION BELOW BEFORE APPLYING!

MUST HAVE:

-3+ Years of call center experience in most recent role

-Financial services call center experience within banking, mortgage, insurance, etc.

Training (about 2 months) will be from 8:30am-5:30pm M-F EST.

Shift then transitions to 10am-7pm M-F with later options to bid on earlier shifts

Job Description:

-Interact with customers and clients to request or provide insurance documents, proof of insurance, collect payment information and conduct follow-up

-Answer calls professionally in a fast-paced call center atmosphere.

-Research required information using available resources and systems.

-Provide customers with product and service information.

-Process insurance documents and claims

-Identify and immediately service or escalate high-priority issues – prioritize and take initiative

-Perform follow up customer calls when necessary

-Handles roughly 35-50 calls a day (Monday and Tuesday are the busiest days)

-Strive for each call to be a "one call resolution" to the issue at hand

-Respond to letters/calls pertaining to missing information

-Will be speaking with insurance agents and carriers

-Handle calls pertaining to lapse or deficiency in coverage

-Predominantly inbound calls (80% of the time)

-Customers are predominantly from banks and lenders

Top Skills Details:

Customer service,Call center,Customer support

Bonus to Have:

-home insurance CSR experience experience

-Former employee of Assurant or Progressive

Experience Level:

Intermediate