Call Center Representative

Description:

150-250 calls per day. Calls made on auto dialer of leads that upper management puts together for call center employees. Calls are made to set appointments for field sales representatives. OUTBOUND CALLS ONLY

Responsibilities:

• Making calls to clients to learn about and address their needs, with our products or services.

• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

• Engaging in active listening with callers, confirming or clarifying information.

• Building lasting relationships with clients and other call center team members based on trust and reliability.

• Utilizing software, databases, scripts, and tools appropriately.

• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

• Making sales or recommendations for products or services that may better suit client needs.

• Taking part in training and other learning opportunities to expand knowledge of company and position.

• Adhering to all company policies and procedures.

• Scheduling appointments with business owners for outside sales representatives to meet.