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Customer Service Representative



Posting ID: JP-002100145

Full Time
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Tasks will include, but are not limited to:

-Responding to internal/client issues on a priority basis, as specified by management

-Answering Customer Care phone

-Answering Customer Care emails

-Handling all troubleshooting with users during Customer Care calls

-Assessing and escalating issues to the Manager of Customer Care, when necessary

-Utilizing multiple tools to gather and update information for clients

-Conducting web-based trainings and support sessions with clients, as needed

-Building professional relationships with clients with the aim of increasing retention

-Assisting the Quality Assurance team with the investigation of potential Release-related database issues

-Demonstrating continuous effort to improve operations, decrease turn-around times, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service

-Performing all other duties, as assigned


Customer service oriented, Customer service, Microsoft office, Product knowledge, Sales, Support, Clerical, customer care

Additional Skills & Qualifications:

-Bachelor's degree, preferably in business-related field

-0-1 year of general work experience

-Proficiency in Microsoft Office Applications

-Ability to learn multiple software platforms at a quick pace

-Must possess exceptional oral and written communication skills

-Must possess analytical, critical thinking and problem-solving skills

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072


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