Alarm Monitoring Specialist - Wholesale

Description:

-Respond to all incoming alarm signals in automation software according to documented procedures. When deemed appropriate, calls the premise, notifies the authorities, and calls a list of contacts.

-Logs all information into the automation system immediately.

-Ensures confidentiality of customer information at all times.

-When alarm trips, you are required to call into the company.

-Follow SOP's in internal system to dispute alarm or call police, fire, EMT, or emergency service that pertains to situation.

-If alarm sounds for technical issues, a technician would be dispatched to alarm site.

Skills:

Customer service, Customer support, Dispatch customer service, alarm monitoring, Inbound call, Dispatch

Top Skills Details:

Customer service, Customer support, Dispatch customer service

Additional Skills & Qualifications:

High School Diploma required, some college Preferred

1-3 years’ general work experience

Type 30 + words a minute

Previous use of Microsoft Teams and Outlook preferred

Must be able to prioritize and multi task

Must be able to follow written and verbal instructions

Ability to perform duties with a high degree of urgency and accuracy

Good interpersonal communication and organizational skills

A positive attitude of teamwork and continuous improvement

Those selected will complete a paid training class and must pass a final exam certifying their skill as a SES Alarm Monitoring Operator

Experience Level:

Entry Level