Help Desk Technician
Posting ID: JP-002664709
Brown and Caldwell is privately-held, 100 percent environmental firm with 1,600+ professionals serving clients locally and globally from 52 locations. They are the largest engineering and construction firm solely focused on the U.S. water and environmental sectors. They are a company that comes up with the plans and executes on it. This person will be working 100% remote on a help desk team of 4 and will be doing technical troubleshooting assistance for 1,700 end users. They will be servicing 10-15 tickets per day from 11:00am to 7:00 pm CCST Monday through Friday with on call rotation once a month. THis will be a 6 month contract with possibility to extend. This Person will be responsible for: • Respond to incoming service requests in a timely manner, gather pertinent information and document in the Help Desk System • Classify, and prioritize all service requests according to department standards and guidelines • Troubleshoot issue related requests related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise • Document all activity in a timely manner using the internal Help Desk System according to department standards and guidelines • Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary • Maintain the resolution knowledge base by posting all relevant solutions • Provide information and reports as requested • Work with Support Engineers and other internal service providers to guarantee smooth handoffs • Perform other duties, as assigned
Windows 10, Troubleshooting, Office 365, Customer service, Help desk support, Phone support
Top Skills Details:
Windows 10,Troubleshooting,Office 365,Customer service,Help desk support,Phone support
Additional Skills & Qualifications:
1. Connecting to remote PCs 2. setting up and adding users in Active Directory 3. Password reset 4. Dell PCs or Microsoft devices, 5. Intune Autopilot - you can give new devices to your end users without the need to build, maintain, and apply custom operating system images to the device 6. Basic triage familiarity 7. Working with any ticketing system
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Jean Chambers
Phone: (410) 579-3072