Helpdesk Support Specialist
Posting ID: JP-002664319
SCOPE: Performs predetermined work assignments with detailed instructions. Follows established guidelines, procedures and policies. PROBLEM COMPLEXITY: Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required. IMPACT: Contributions are usually limited to assignment related activities. Decisions or failure to achieve results may cause delays in schedules. LIAISON: Interacts daily with supervisor, peer groups, and customers. Interaction normally involves exchanges or presentation of factual information. FREEDOM TO ACT: Work is closely managed. Follows specific, outlined, and detailed procedures. LEADERSHIP AND MANAGEMENT: KNOWLEDGE/SKILLS AND ABILITY: Having general knowledge and experience. Knowledge of personal computers and a general understanding of computer networks. Choice of action requires more than common sense in that some training and experience is needed before knowing what to do under special circumstances. TYPICAL EDUCATION AND EXPERIENCE: High school education or equivalent and 2+ years technical training.
Help desk, Customer service, Windows 10, Troubleshooting, technical support, dns
Top Skills Details:
Help desk,Customer service,Windows 10,Troubleshooting
Additional Skills & Qualifications:
Need to either have a secret clearance or be able to get one. Also need to get a Sec+ cert as well as customer service cert. This position will sit onsite.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Jean Chambers
Phone: (410) 579-3072