Description:

Posting ID for Right to Represent: 98205 Agency: Human Services Not to Exceed Rate: $24.84/hr Will Close to Submissions on: Friday, 1/28/2022 at 3pCT Interviews: MS Teams Duration: 3780 Hours Position location: Remote, candidate does not need to be local Take note of close date on submissions- Withdrawn candidates will not be permitted to be replaced. Description of Duties (primary & secondary) % of Total Work Effort Assist with Service Desk Operations – Phone Support 75% Tier 1 Application Support 10% Password Resets, unlock AD accounts, send service disruption and maintenance notifications 15% We are looking for support to assist with ServiceDesk operations. As the modernization effort continues to grow, it is very important to have sufficient resources in place to support that growth. - Customer Support for DHS Applications - Following up with customers to ensure full resolution of issues - Installing or changing software to fix issues - Remotely accessing software to resolve issues - Diagnosing problems - Reset AD and mainframe passwords and unlock accounts

Skills:

Help desk, Service desk, Windows 10, Active directory, troubleshooting, phone support, customer service, application support, Ticketing system, Windows 7, Windows

Top Skills Details:

Help desk,Service desk,Windows 10,Active directory

Additional Skills & Qualifications:

1. Help desk support experience 2. Troubleshooting incident cause, resolution, and escalation 3. Excellent verbal and written skills 4. Ability to provide Customer Service to end users

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.