Hospital Relations Associate - Austin, Texas | CareerCircle
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Hospital Relations Associate

Aston Carter

12/08/2021

Posting ID: JP-002507106

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Austin, Texas
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Description:

• Collaborates and coordinates on-call procedures with hospital and radiologist.

• Participates, responds, and resolves instant message and email requests in a timely fashion.

• Triages issues and escalates to Tier 2, Lead, Manager on Duty, if solution is not available.

• Demonstrates intermediate knowledge of downtime guidelines, familiar with location and utilization of downtime resources.

• Answers phones and assists caller for the Radiologist.

• Communicates directly as a liaison with external clients, editors, technologists, radiologists and a variety of departments to resolve issues as required while maintaining a constant unified front of coverage.

• Notifies the Radiologist about call reports or other urgent matters.

• Monitors incoming unread studies and dispatches to radiologist for interpretation.

• Assists with locating comparison studies to help Radiologist with interpretations.

• Monitors turnaround time of exams to ensure internal and external exams are being appropriately processed.

• Calls reports to ER, referring physicians, and nurses as directed by the radiologist.

• Facilitates resolution of issues, including quality assurance issues that referring physicians or other external clients may have with imaging studies.

• Hangs and takes down films as necessary.

• Handles a large volume of phone calls and inquiries which require a high level of coordination of resources to be presented in a professional manner to the caller.

• Analyzes, interprets and provides reports to management regarding quality assurance and productivity issues.

• Acts as a liaison between hospital staff and radiologists to coordinate procedures as needed.

• Assists with quick resolution on any ARA related problem.

• Monitors all forms of company communication regularly, and responds appropriately.

• Must have reliable transportation available during working hours, to perform required job duties, requests and miscellaneous errands as needed.

• Responsible for fulfilling call duty as assigned and providing appropriate assistance.

• Must be available to work weekends and/or holidays as needed.

• Maintains a constant unified front of coverage and serves as liaison between ARA radiologists, referring physicians and clinic & hospital staff.

• Maintains next days or week's procedure schedule for the hospital and keeps Radiologist apprised of procedures being performed for the day.

• Monitors turn-around-time reports to ensure internal and external exams are being appropriately processed.

• Handles a large volume of data inquiries which require a high level of coordination of resources to be presented in a professional manner.

• Assists with client account resolutions pertaining to scheduling, billing and quality assurance issues.

• Maintains a variety of reports including logs, turn-around-time, and productivity as well as outside read volumes and procedure schedules as needed.

• Performs other related duties incidental to the work described herein.

Skills:

front desk administrative, administrative assistance, receptionist, Outlook, administrative clerical, healthcare medical, healthcare industry, Administrative support, medical terminology, medical record

Additional Skills & Qualifications:

1-3 years experience in a medical office environment required

Shift:

Fri - Sun; 9:30pm to 8:00am, on-call Wednesday 4:00pm to 4:00am , alternating holidays

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Contact Information

Recruiter: Georjanna Camacho

Phone: (210) 780-5763

Email: gecamach@astoncarter.com

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